The whole agreement, before you pay anything.

Sitegrown Studio (“we”) — the registered details of the trader behind Sitegrown are shown on the invoice and in the privacy notice, and are added to this agreement as soon as registration completes and your business (“you”).

This is a business-to-business agreement. We sell to businesses, sole traders and organisations, not to consumers, so the statutory consumer withdrawal rights do not apply to it. If you are buying as a private individual rather than for a business, tell us before paying and we will not proceed.

Questions and formal notices go to hello@sitegrown.com. Our registered details are pending and appear on your invoice.

We built the website for your business before you asked us to, and showed it to you at the preview we showed you. That was at our own risk and our own cost.

It creates no obligation on either side. You owe us nothing for the preview, whether or not you buy; you never have to answer our e-mail; and pressing “Remove it” on the preview deletes it for good. Equally, we are not obliged to keep a preview online, and we may take an unsold one down at any time.

We will publish and maintain the website for your business that you reviewed at the preview we showed you, under the plan shown on your order page.

What the plan includes is listed on your order page, and typically covers the domain, hosting, a business mailbox, the Google listing link and ongoing edits.

Anything not listed on your order page is out of scope and can be agreed separately in writing.

The price is the price shown on your order page, including any applicable taxes shown at checkout. Payment is taken by card through monobank (Universal Bank JSC) acquiring; your card details never reach us and we do not store them.

The plan runs for one year from the payment date. We e-mail you before it ends; it renews only when you pay the next invoice — nothing is ever charged to your card automatically.

We may change the price for a future period. If we do, we tell you in the renewal e-mail before you pay, and the new price only ever applies to a period you choose to buy.

Within three working days of payment we register or connect the domain in your business's name, publish the site on it, set up the agreed mailbox and forwarding, and send you the access details.

Some of this depends on you. Country domains often require you to click a verification e-mail or confirm your identity with the registry, and the Google Business Profile link needs either your own three taps or manager access to the profile. We will tell you exactly what to do and remind you; until it is done, that part is not finished, and the delay is not something we can fix from our side.

If a chosen domain turns out to be unavailable we will offer alternatives or refund you in full.

For 12 months from the day your site goes live, you can ask us to change it and we will. Text, prices, opening hours, photos, contact details, a new service in the list — you write, and we answer within 2 working days and make the change. That is included in the price; there is no per-edit fee and no ticket system to fight with.

“Included” means changes to the pages you already have: up to 4 separate requests in a month, each of a size we can carry out in around 30 minutes of work on the site as it stands, with up to 2 rounds of adjustment if our first attempt is not what you meant. We rarely count — in most months we simply do the work — but those are the limits of what the price covers.

New pages, a redesign, an online shop, a booking system, a second language or anything needing new photography or copywriting is new work rather than an edit. So is any request that in substance means building the site again: a different visual design or layout, a structure copied from another website, or repeating work already done to your instructions. Where a request goes beyond an edit, or the effort it needs is plainly out of proportion to the annual fee, we tell you before doing anything and quote it — we never start unagreed paid work, and nothing is ever charged that you have not approved. Until you approve it, the site simply stays as it is.

After the first year, edits continue on the same terms for as long as a plan is paid and active. If you choose not to renew, the site stays online until the end of the period you paid for and we stop making changes; we will quote any work you want after that.

We cannot make a change that would be unlawful, misleading, or that we reasonably believe would harm someone.

We do not promise any particular position in Google or any other search engine, any amount of traffic, any number of enquiries, or any level of sales. Nobody honestly can. What we promise is a working, fast, correct website, published on your domain, kept up to date, with the Google listing pointed at it.

Parts of the service depend on companies we do not control — the domain registry, Google, the payment provider, the hosting and e-mail networks. If one of them changes its rules, its prices or its availability, we will tell you and find the best way through, but we are not responsible for their decisions.

You confirm that the business details, texts, logos, prices and photographs used on the site are yours, or that you are allowed to use them, and that they are accurate and not misleading. You are responsible for what your website says about your business — including prices, claims, licences and any information the law requires your trade to display.

Where we drafted text or chose an image to get the first version made, it is still yours to check: it becomes your published content the moment you tell us to go live. Tell us about anything that is wrong and we will fix it.

If a third party makes a claim against us because of content you supplied or approved — copyright, trademark, false advertising or similar — you will cover the costs we reasonably incur from it. We may remove or suspend anything that we reasonably believe is infringing or unlawful, and we will tell you why.

The domain is registered in your name and is yours. The content is yours. The design and the code stay ours while the plan is active; you can buy them out at any time at the published buy-out price.

You can cancel at any time by e-mail. The site stays online until the end of the period you have paid for, and we do not refund the remainder of it.

If a renewal goes unpaid the site is paused after 30 days and taken offline after 60. We never delete your domain to punish non-payment — we simply stop renewing it, and we will help you transfer it away free of charge.

If we cannot publish the site on your domain within ten working days for reasons on our side, you get a full refund.

Otherwise the fee is not refundable once the site is live, because at that point the work is done and the domain has been bought in your name. This does not affect rights you have by law.

We host on reputable infrastructure and aim for continuous availability, but we do not offer an uptime guarantee and we cannot promise the internet will always work.

We may suspend a site immediately, without refund, if it is used for anything unlawful, for spam or malware, to impersonate someone, or in a way that puts our infrastructure or other customers at risk. Except in an emergency we will tell you first and give you a chance to fix it.

Neither of us is liable for indirect or consequential loss, or for lost profit, revenue or data. Our total liability to you under this agreement, for any and all claims taken together, is limited to the amount you paid us for the period in which the claim arose. Nothing here limits liability that the law does not allow to be limited.

Neither of us is in breach for a delay caused by something genuinely outside our control — an outage at a provider, a registry decision, a natural event, war, or a change in the law.

So that the website appears on your Google listing, you authorise us to act on your behalf and on your instructions in relation to your Google Business Profile: to add or update the website link, opening hours, categories and contact details, to claim the listing if it is not yet claimed, and to accept manager access to it. We will not post reviews, respond to customers, or change the business name or address without your written consent.

You can withdraw this authorisation at any time by e-mail; we then remove ourselves from the profile within five working days. You remain the owner of the profile and are responsible for the accuracy of the business details you give us.

For messages sent through the website's contact form and for the analytics we collect (page views by country, no cookies), you are the controller and we are your processor within the meaning of Article 28 of the GDPR. This section is the data processing agreement between us.

We process that data only to deliver the website, forward enquiries to you and report visits, and only on your documented instructions (this agreement). We apply appropriate technical and organisational measures — TLS everywhere, access limited to named people, no personal data in generated pages beyond what you publish — keep the data confidential, and delete or return it at the end of the plan unless the law requires us to keep it.

Sub-processors: Microsoft Azure (application, database and scheduled jobs, West Europe), Cloudflare (hosting of your site, DNS, form and analytics infrastructure), Resend (transactional e-mail). We will tell you by e-mail before adding or replacing one; you may object within ten days. Data is stored in the EU or transferred under the European Commission's standard contractual clauses.

We help you meet your obligations for data-subject requests, security and, where required, impact assessments; we notify you of a personal-data breach without undue delay after becoming aware of it; and we make available the information needed to demonstrate compliance, including reasonable audits agreed in advance.

We may update these terms for future periods. The version you accepted is recorded with your order and keeps applying until you renew; a material change is sent to you by e-mail before it takes effect.

This agreement is governed by the law of the country where we are established, as stated on your invoice, and the courts there have jurisdiction. Before going to court, both of us agree to try to settle the matter by e-mail first.

Notices go to hello@sitegrown.com. A customer accepts this agreement by ticking the box on their private checkout page before paying.