Predictable, from first message to live site.

Send us the name of the business, where it is and what you do — or the address of your current website. If you have photos, a logo or a price list, add them; if you don't, we start from what is public and ask for the rest.

We reply in writing within two working days: what we would build, what we need from you, and the price for your country. No call is required, though we're happy to have one.

We write, design and build the site with your content — real text, real photos, on desktop and mobile — and send you a private preview link. You react to something concrete.

Nothing is charged at this stage. If the direction is wrong, say so. If it's close, tell us what to change.

Changes to text, photos and details are included — send them in one list or several, whichever suits you. When the site says what you want it to say, you approve it and pay the yearly fee by card through a personal, secure link.

The link shows exactly what is included and the short, plain-language service agreement you are accepting. No deposit, no card on file, nothing recurring.

Within three working days of payment we register or connect your domain in your business's name, publish the site on it, set up the business mailbox and send you the access details, plus the link for your Google Business Profile.

From then on, keeping the site online and up to date is our job. Write when something changes and we make the edit. Before the year ends we email you — it renews only when you choose to.